Field service management solutions aids enterprises to enhance their operational efficiency and to meet customer needs by providing information related to worker activities, dispatching & tracking of work, locating delivery vehicles, scheduling, integration of inventory storage data, and other back-office tasks.
Major factors driving growth of the global cloud field service management (FSM) market are increasing adoption of cloud-based services from various enterprises and increasing penetration of internet of things (IoT). A major factor hampering growth of the global cloud field service management market is complex integration procedure with existing systems.
On the basis of software, the global market is segmented into mobile field service management, inventory management, work order management, service project management, and others. The mobile field service management segment is expected to witness highest growth in terms of revenue during the forecast period.
On the basis of service, the global market is segmented into consulting services, integration and migration, and support and maintenance. The integration and migration segment is expected to witness highest growth over the next 10 years.
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On the basis of enterprise type, the global market is segmented into large enterprises and small and medium-sized enterprises (SMEs). The large enterprises segment accounts for highest market share in terms of revenue in the global market; whereas the small and medium-sized enterprises (SMEs) segment is expected to witness highest growth over the forecast period.
On the basis of region, the global market is segmented into North America, Europe, Asia Pacific, Latin America, and Middle East & Africa. The market in North America accounts for highest market share in terms for revenue, whereas the Asia Pacific market is expected to witness highest growth over the forecast period.
Key players in the global market are Industrial and Financial Systems (IFS) AB, International Business Machines (IBM) Corporation, ServiceNow, Inc., Salesforce.com, Inc., SAP SE, Oracle Corporation, Microsoft Corporation, ServicePower Technologies plc, ClickSoftware Technologies Ltd., Astea International Inc., ServiceMax, Inc., Acumatica, Inc., and other prominent players.